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Title
Text copied to clipboard!Service Assistant
Description
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We are looking for a dedicated and organized Service Assistant to join our service department team. The Service Assistant plays a vital role in ensuring smooth operations within the service department by supporting technicians, coordinating appointments, managing documentation, and providing excellent customer service. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
As a Service Assistant, you will be the first point of contact for customers seeking service or maintenance. You will assist in scheduling appointments, preparing service orders, and ensuring that all necessary parts and tools are available for technicians. You will also be responsible for maintaining accurate records of service activities, updating customer information, and following up on service requests to ensure customer satisfaction.
In addition to administrative duties, the Service Assistant may also support the service team by coordinating with suppliers, managing inventory levels, and assisting with billing and invoicing. You will work closely with service managers and technicians to ensure that all service operations run efficiently and that customers receive timely and professional support.
The ideal candidate for this role is proactive, customer-focused, and highly organized. Previous experience in a service or administrative role is preferred, but not required. Training will be provided for the right candidate who demonstrates a willingness to learn and a positive attitude.
This is an excellent opportunity for someone looking to build a career in service operations or customer support. Join our team and contribute to delivering high-quality service experiences to our valued customers.
Responsibilities
Text copied to clipboard!- Assist in scheduling service appointments and coordinating technician availability
- Prepare and manage service orders and documentation
- Communicate with customers regarding service status and follow-ups
- Maintain accurate records of service activities and customer interactions
- Support inventory management and parts ordering
- Assist with billing, invoicing, and payment processing
- Coordinate with suppliers and vendors for service-related needs
- Ensure the service area is organized and well-stocked
- Provide administrative support to the service manager and technicians
- Handle customer inquiries and resolve basic service issues
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Basic computer proficiency (MS Office, service software)
- Customer service experience preferred
- Ability to work in a fast-paced environment
- Attention to detail and accuracy in documentation
- Team-oriented with a positive attitude
- Willingness to learn and adapt to new systems
- Previous experience in a service or administrative role is a plus
Potential interview questions
Text copied to clipboard!- Do you have experience working in a service or administrative role?
- How do you handle multiple tasks with competing deadlines?
- Can you describe a time you resolved a customer issue effectively?
- Are you familiar with any service management software?
- What strategies do you use to stay organized?
- How do you ensure accuracy in your documentation?
- Are you comfortable working in a fast-paced environment?
- What motivates you to provide excellent customer service?
- How do you handle communication with difficult customers?
- Are you available to work flexible hours if needed?
